Terms and Conditions
My1General rules of the chapter.
Article 1 (Purpose) The purpose of this Agreement is to prescribe rights, obligations and responsibilities between the company and its members, and other necessary matters concerning the use of games provided online by <Perfect K Inc.> (‘https://perfect-k.com ‘ or ‘Perfect kinc’) (hereinafter referred to as the “Company”) and all services incidental thereto (hereinafter referred to as the “Game Service”).
Article 2 (Definition of Terms) ① The definitions used in these Terms and Conditions are as follows.
1. “Company” means a business operator who provides game services online.
2. “Member” means a person who agrees to these Terms and Conditions and is qualified to use the game service.
3. The term “game service” means a game provided by the company to its members online and all services incidental thereto.
4. The term “game world” means a variable virtual world that implements gameability so that multiple members can play entertainment according to certain rules (hereinafter referred to as the “Game Rules”) or engage in leisure, socializing, information mediation, etc. in addition to entertainment through game services.
5. The term “account (ID)” means a combination of letters, numbers, or special characters selected by members and given by the company for the identification of members and the use of game services.
6. The term “account information” means general information, game usage information, payment status, etc. provided by members to the company, such as members’ accounts, passwords, and names.
7. The term “character” means game data selected and controlled by members according to the method provided by the company in the game world for the use of game services.
8. The term “password” means a combination of letters, numbers, or special characters selected and managed confidentially by the members themselves to confirm that they are members consistent with the given account and to protect their information and rights and interests.
9. “Cash” means virtual data used to use or purchase game services, paid and purchased by members.
10. The term “cyberpoint” means the hypothetical data used to use or purchase a game service, which is not of any property value arbitrarily determined and paid free of charge by the company.
11. The term “post” means any information posted by a member in the use of the service, such as a text, document, picture, voice, video, or a combination thereof.
② The definition of terms used in these Terms and Conditions shall be based on relevant statutes and other general business cases, except as provided for in each subparagraph of paragraph (1).
Article 3 (Provision of Company Information, etc.) The company posts the following matters on the initial screen of the game service or on the game service website <Perfect K Inc.> (‘https://perfect-k.com ‘ or ‘Perfect kinc’) so that members can easily understand it. However, the privacy policy and terms and conditions can be viewed by members through the connection screen.
1. Names of trade names and representatives
2. Address of the location of the business office (including the address of a place where members’ complaints can be handled) and e-mail address
3. Phone number, copy transmission number (Fax number)
4. Business registration number, mail order business report number
5. Privacy Policy
6. Terms and Conditions of Service
Article 4 (Statement and Revision of Terms and Conditions) ① The company notifies members by posting them on the initial screen of the game or on the game service website <Perfect K Inc> (hereinafter referred to as ‘https://perfect-k.com ‘) or providing a connection screen so that members can know the contents of these terms and conditions.
② The Company takes action to enable its members to inquire and respond to the Company and to the contents of these Terms and Conditions.
③ The company shall prepare the contents of the terms and conditions so that the person who intends to use the game service (hereinafter referred to as the “user”) can easily understand the contents of the terms and conditions, and before agreeing to the terms and conditions, the company shall process important matters such as withdrawal of subscription, refund of overpayment, cancellation and termination of contract, indemnification of the company and compensation for damage to the members in bold or provide a separate connection screen or pop-up screen so that the members can easily understand it, and obtain consent from the users.
④ The company may amend these terms and conditions to the extent that they do not violate related laws such as the Consumer Protection Act in Electronic Commerce, the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Information and Communication Network Promotion Act, and the Content Industry Promotion Act.
⑤ If the company revises the terms and conditions, it shall specify the application date, details of the revision, reasons for the revision, etc., and notify it on the initial screen or the connection screen until a considerable period of time has elapsed from at least 7 days before the application date (before 30 days before the application date).
⑥ If the company revises the terms and conditions, it shall confirm whether the members agree to the application of the revised terms and conditions after the announcement of the revised terms and conditions. If the member does not express his/her consent or refusal at the time of announcement of the revised terms and conditions, he/she may be deemed to have agreed to the revised terms and conditions if the member does not express his/her refusal by the effective date of the terms and conditions.
⑦ If the member does not agree to the application of the revised terms and conditions, the company or member may terminate the game service use contract.
Article 5 (Non-Terms and Conditions Rules) The interpretation of these terms and conditions and matters not prescribed in these terms and conditions shall be governed by the relevant laws and regulations, such as the Consumer Protection Act in Electronic Commerce, the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Information and Communication Network Utilization Promotion Act, and the Content Industry Promotion Act.
Article 6 (Operational Policy) ① In order to protect the rights and interests of members and to maintain order in the game world, the company may determine the specific scope of the terms and conditions as the game service operation policy (hereinafter referred to as “operational policy”).
② The company must notify the members by posting the contents of the operation policy on the initial screen of the game or the game service website or by providing a connection screen so that the members can know the contents of the operation policy.
③ In the case of operational policy amendments that have the same effect as material changes to the rights or obligations of members or changes to the terms and conditions, the procedure in Article 4 shall be followed. However, if the revision of the operation policy falls under any of the following subparagraphs, it shall be notified in advance by the method referred to in paragraph (2).
1. Where the scope of the terms and conditions is specifically determined and delegated matters are amended;
2. In the case of amending matters not related to the rights or obligations of members;
3. Where the contents of the operation policy are not fundamentally different from those prescribed in the terms and conditions and the member revises the operation policy within the predictable range;
My2Conclusion of a market use contract
Article 7 (Application and Method) ① A person who intends to use the game service provided by the company shall apply for the use by filling out the application form provided by the company on the initial screen of the game or on the game service website <Perfect K Inc.> (hereinafter referred to as ‘https://perfect-k.com ‘) .
② Users must provide all the information required by the company when applying for use.
③ When applying for use under paragraph (1), the user shall enter his/her real name and actual information. If real name or identification information is falsely entered or the name of another person is stolen, the member’s rights under these terms cannot be claimed, and the company can cancel or terminate the use contract without a refund.
④ When an adolescent (including a student under the age of 18 who is attending high school under Article 2 of the Elementary and Secondary Education Act) applies for use, he/she shall obtain the consent of the legal representative, and the specific consent procedure shall be in accordance with the method provided by the company in accordance with the Game Industry Promotion Act and the Enforcement Decree.
Article 8 (Acceptance and Restriction of Application for Use) ① The company accepts the application for use unless there is a substantial reason for the user to apply for the information requested by the company by accurately filling in his real name and actual information.
② The company may not accept any of the following applications for use:
1. Where an application for use is filed in violation of Article 7.
2. Where it is impossible to confirm due to failure to pay the usage fee or incorrect payment;
3. Where it is impossible to confirm that a juvenile (the same as a juvenile under Article 7 (4)) does not obtain the consent of his/her legal representative or has obtained consent;
4. When a user who has a record of restrictions on use within the last three months applies for use;
5. In the case of paying the service fee by using or stealing a third party’s credit card, wired/wireless phone, bank account, etc. without permission;
6. If the service is used in a country other than the Republic of Korea where the company has not yet decided to provide the service, it is necessary to restrict the provision of the service in connection with a contract with an overseas service provider or with the provision of the service to members connected in a particular country.
7. Where an application for use is filed for the purpose of committing an illegal act prohibited by the Game Industry Promotion Act, the Information and Communications Network Utilization Promotion Act, the Information Protection Act, and other related statutes;
8. Where it is deemed inappropriate to consent as a reason equivalent to subparagraphs 1 through 7;
③ In any of the following cases, the company may reserve approval until the grounds are resolved:
1. If there is no room or technical failure in the company’s facilities;
2. In the event of a service failure or a service usage fee payment method failure;
3. Where it is difficult to approve the application for use due to other reasons falling under each of the above subparagraphs;
Article 9 (Member account (ID) and password) ① For the convenience of protecting members’ information and information on how to use the service, the company gives members a certain number of letters, numbers, or a combination of special characters selected by members as an account.
② The company performs all member management tasks such as the availability of the relevant member’s services through account information.
③ Members shall manage their account information in accordance with their duty of care as a good manager. The member is responsible for any damage caused by the negligent management of his or her account information or the consent of a third party to use it.
④ The member is responsible for managing the password, and if the member wants, he or she can change it at any time for security reasons.
⑤ Members must change their passwords regularly.
Article 10 (Provisions and Changes of Member Information) ① If a member is required to provide information to the company under these terms, he/she shall provide true information and shall not be protected against any disadvantages caused by the provision of false information.
② Members can view and modify their personal information at any time through the personal information management screen. However, real names and accounts (IDs) required for service management cannot be modified.
③ Members must modify the changes online or inform the company of the changes if the changes are made when applying for membership registration.
④ The company is not liable for any disadvantages caused by notifying the company of the changes in Paragraph 2.
Article 11 (Protection and Management of Personal Information) ① The company strives to protect the personal information of members, including account information, as prescribed by relevant laws and regulations. The protection and use of member personal information is subject to the relevant laws and regulations and the privacy policy separately notified by the company.
② Excluding individual services provided as part of the service, the company’s privacy policy does not apply to services provided by third parties simply linked to the website and the website for each game service.
③ The company is not responsible for any information, including the account information of the member, which is exposed due to reasons attributable to the member.
My3Obligations of the Parties to the Chapter Agreement
Article 12 (Company‘s Duties) ① The Company shall comply with the relevant laws and regulations and exercise the rights and fulfill the obligations prescribed by these terms and conditions in good faith.
② The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and disclose and comply with the privacy policy. The Company shall not disclose or provide the member’s personal information to any third party except as provided for in these Terms and Conditions and Privacy Policy.
③ In order to provide continuous and stable services, the company will do its best to repair or restore them without delay unless there are unavoidable reasons such as natural disasters, emergencies, defects and failures that cannot be solved with current technology.
Article 13 (Member‘s Duties) ① A member shall not:
1. In the case of application or change, false information is entered.
2. exploitation of other people’s information
3. The act of impersonating employees, operators, and other related persons of the company.
4. Changes to information posted by the company
5. Transmission or publication of information prohibited by the company (such as computer programs)
6. Production, distribution, use, and advertising of computer programs or devices or devices not provided or approved by the company;
7. Infringement of intellectual property rights such as copyrights of the company and other third parties
8. Any act that damages the reputation of the company and other third parties or interferes with their work.
9. Disclosure or posting of obscene or violent words or writings, images, sounds, and other information contrary to public order and morals;
10. The act of disposing of game data (accounts, characters, game items, etc.) for a fee (transfer, sale, etc.) or as an object of rights (providing collateral, lending, etc.).
11. the act of inducing or advertising the act of subparagraph 10
12. The use of game services for profit, sales, advertising, political activities, etc. without the consent of the company;
13. Acts prohibited by other relevant statutes or prohibited by good manners and other social norms;
② Members are obliged to check and comply with the provisions of these Terms and Conditions, the precautions announced in connection with user information and game services, and the company’s notifications.
③ The company may determine the specific types of acts that fall under paragraphs 1, 2, and any of the following in its operation policy, and the member is obligated to comply with them.
1. Restrictions on members’ account names, character names, blood names, and guild names
2. Restrictions on what and how to chat
3. Restrictions on the use of bulletin boards
4. Restrictions on how to play games
5. Other matters deemed necessary by the company for the operation of game services to the extent that it does not infringe on the essential rights of members to use game services.
My4Use of the market service
Article 14 (Change of Service and Modification of Content) ① Members may use the game services provided by the company in accordance with these terms and conditions, operating policies, and game rules established by the company.
② The game world that the company provides to its members through game services is a virtual world created by the company, and the company has comprehensive authority over the production, change, maintenance, and repair of game contents.
③ The company takes the necessary steps to protect the game world from the real world and to maintain order and gameability in the game world.
④ If the company has a considerable reason, it can modify the game service (patch) according to operational and technical needs, and if it modifies the game service (patch), it will be notified through the game site, etc. after the change.
Article 15 (Providing and discontinuing services, etc.) ① Game services are provided for a fixed period of time in accordance with the company’s business policy. The company will inform the game service provision time in an appropriate way on the game’s initial screen or game service website <Perfect K Inc.> (hereinafter referred to as ‘https://perfect-k.com ‘)
② Notwithstanding paragraph (1), in any of the following cases, game services may not be provided for a certain period of time, during which time the company is not obligated to provide game services.
1. Where it is necessary for maintenance inspection, replacement, regular inspection, or modification of game contents or game services of information and communication facilities such as computers;
2. Where it is necessary to respond to electronic infringement accidents such as hacking, communication accidents, members’ abnormal game use behavior, and unexpected instability of game services;
3. Where the relevant statutes prohibit the provision of game services at a specific time or method;
4. Where it is impossible to provide normal game services due to natural disasters, emergencies, power outages, disruption of service facilities, or runaway use of services;
5. In the case of serious management needs of the company, such as division, merger, business transfer, abolition of business, deterioration of profits of the relevant game service, etc.
③ In the case of Paragraph 2, Item 1, the company may suspend the game service for a certain period of time every week or every other week. In this case, the company will notify the member at least 24 hours in advance of the fact on the initial screen of the game or on the game service website <Perfect K Inc.> (hereinafter referred to as ‘https://perfect-k.com ‘)).
④ In the case of Paragraph 2, Item 2, the company may suspend the game service without prior notice. In such a case, the company may post-notify this on the initial screen of the game or on the game service website <Perfect K Inc.> (hereinafter referred to as ‘https://perfect-k.com ‘)
⑤ The Company shall not be liable for any damages incurred to you in connection with the use of the free services provided by the Company. However, this excludes damages caused by the company’s intentional or gross negligence.
⑥In connection with the use of paid services provided by the company, if the service is suspended for more than four hours (accumulated time) per day without prior notice or a failure occurs, the company extends the service suspension and failure time for free only to the account of the continuous use contract, and the user cannot claim separate damages from the company. However, if the company notified the service suspension or failure in advance due to server inspection, etc., but the service suspension or failure time exceeds 10 hours, the service time is extended free of charge, and the user cannot claim separate damages from the company.
⑦ In the case of paragraph (2) 3 through 5, the company may suspend all game services due to technical and operational needs, and may notify the company on its website 30 days in advance and suspend the provision of game services. If there are unavoidable circumstances that cannot be notified in advance, notification may be made afterwards.
⑧ If the company terminates the game service pursuant to paragraph (7), the member cannot claim damages for free services, paid services that do not have a period of use, continuous paid contracts, and fixed-term paid items.
⑨ In the case of Paragraph 7, the company shall set a period of at least 30 days after the service is suspended, and during that period, prepare and operate customer response measures such as a dedicated window to carry out the damages procedure under Paragraph 8.
Article 16 (Provision of Information) The company shall display the following matters on the game service website <Perfect K Co., Ltd.> (hereinafter referred to as ‘https://perfect-k.com ‘) on the game’s initial screen or on the Internet website, in an easy-to-understand manner.
1. trade name
2. the expulsion of game materials
3. Use rating
4. Classification number
5. Date of production
6. Report number or registration number of the game producer or distributor
7. Information related to probability-based items that are obligated to be displayed pursuant to relevant laws and regulations, such as the Game Industry Promotion Act.
8. Other matters deemed necessary by the company
Article 17 (Collection of Information, etc.) ① The company may store and store all chat contents between members within the game service. The company will only allow this information to be viewed if the company deems it necessary to mediate disputes between members, handle civil complaints, or maintain game order, and this information will never be accessible to third parties held only by the company and not authorized by law. The company will notify the individual in advance of the reason for the access to chat information and the scope of the access before accessing the information. However, if it is necessary to read the member’s chat information in relation to the investigation, processing, confirmation, and remedy of fraudulent acts such as account theft, cash transactions, verbal violence, in-game fraud, bug abuse, other violations of current laws and regulations, and serious violations of the terms and conditions prescribed in Article 13 of this Terms and Conditions, the reasons for reading the chat information and the information related to the person shall be notified.
② The company can collect and utilize device settings and specifications information such as member PCs to improve the quality of game services, such as game service operation and program stabilization.
Article 18 (Products for Use) ① The company may provide a game service (hereinafter referred to as “free service”) that members can use without paying a separate fee (hereinafter referred to as “paid service”) and a game service that the company uses at a pre-set fee (hereinafter referred to as “paid service”), and members may select and use a game service.
② The payment method for the use of the game service can be made through a pre-determined method by the company.
③ With regard to the use of paid services under paragraph (1), the following matters shall be observed after applying for the use of paid services selected by members.
1. Members who apply for the use of paid services must faithfully pay the game service usage fee.
2. Members who apply for the use of paid services must pay the game service fee by the company after applying for it. However, a member who applied through a bankbook deposit method shall deposit the amount within three days after completion of the application, and if the deposit is not made within three days, the application shall be deemed withdrawn.
④ The company requires members who are minors to obtain the consent of their legal representatives, such as parents, if they want to use paid game services that require payment, and the legal representatives can cancel the use of paid game services without consent before payment.
Article 19 (Cyberpoint) ① A company may provide cyberpoints according to the members’ content usage performance, and unused cyberpoints may be extinguished within the expiration date set by the company.
② If there is an error in the accumulation of cyber points, the member can apply for correction within a considerable period of time, and the company can notify the result after going through the verification process and take corrective action on the cyber points if necessary.
③ The company may terminate the Cyberpoint service after prior notice for management and technical reasons, and the company must give at least one month’s prior notice. In this case, any cyber points that have not been used by the end date of the service notified in advance will be extinguished.
Article 20 (Authorization of Copyright, etc.) ① Copyright and other intellectual property rights for contents produced by companies in game services are owned by the company.
② Members shall not use the information obtained by using the game services provided by the Company for profit or use by means of reproduction, transmission, publication, distribution, broadcasting, or other means without prior approval from the Company or the Provider.
③ Members allow the Company to use communications, images, sounds, and all materials and information (hereinafter referred to as “user content”) including dialogue texts shown in the game or uploaded or transmitted by members or other users through game clients or game services in connection with game services in the following ways and conditions:
1. Use of the user’s content, change of editing format, and other modifications (available in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, and creation of secondary works, and there are no restrictions on the period and region of use.)
2. Do not sell, lend, or transfer user content for the purpose of transactions without prior consent of the user who created the user content.
④ For user content (e.g., posts on general bulletin boards, etc.) of members that is not visible in the game and is not integrated with game services, the company does not use commercially without the express consent of the members, and the members may delete such user content at any time.
⑤ The company may delete, move, or refuse to register posts or posts within the game service posted or registered by members if it is deemed to be prohibited by Article 13, without prior notice.
⑥Members whose legal interests have been infringed upon by information posted on a bulletin board operated by the company may request the company to delete the information or to publish the rebuttal. In this case, the Company will promptly take the necessary action and notify the applicant thereof.
⑦ Paragraph 3 is valid while the company operates the game service and will continue to apply after the withdrawal of membership.
My5withdrawal of market subscription, Termination of contract·Termination and restrictions on use
Article 21 (Withdrawal of Subscription) ① Members who have signed a contract with the company regarding the use of paid services may withdraw their subscription within seven days from the date of purchase or the date of availability of paid services.
②In any of the following cases, a member shall not withdraw his/her subscription, etc. under paragraph (1) against the intention of the company:
1. Where goods, etc. are lost or damaged due to a reason that the member is responsible for;
2. If a member has used or consumed some of the goods,
3. If it is difficult to sell again after a while,
4. Where the packaging of reproducible goods, etc. is damaged;
5. Other cases prescribed by law for the safety of transactions;
③ In the case of goods, etc. for which subscription withdrawal is not possible pursuant to paragraph (2) 2 through 4, the company shall take measures to prevent the exercise of the right to withdraw subscription by clearly stating the fact in the packaging of goods, etc., or providing test-used products, etc. that members can easily know. If the company fails to take such measures, the member may withdraw the subscription despite the reasons for restriction of withdrawal of subscription under paragraph (2) 2 through 4.
④ Notwithstanding the provisions of paragraphs (1) through (3), if the contents of the paid service are different from the contents of the display and advertisement or are performed differently from the contents of the contract, a member may withdraw the subscription within three months from the date of purchase or the date of availability of the paid service, or within 30 days from the date of knowing or knowing such fact.
⑤ Members may withdraw their subscription either verbally or in writing (including electronic documents) or by e-mail.
My22a trillion(Effect of withdrawal of subscription, etc.)
① If a member withdraws the subscription, the company will immediately collect or delete the member’s paid service and refund the payment paid within three business days from the date of collecting or deleting the paid service.
② In this case, if the company delays the refund to the member, the delayed interest calculated by multiplying the interest rate prescribed by the Consumer Protection Act in Electronic Commerce, etc. and the Enforcement Decree shall be paid for the delayed period.
③ In refunding the above payment, the company shall request the business operator who provided the payment method to suspend or cancel the payment without delay when the member pays the payment by credit card or other payment means prescribed by the Enforcement Decree of the Consumer Protection Act on Electronic Commerce, etc. However, if the company has already received payment from the payment company, it shall refund it to the payment company and notify the consumer of it.
④ If the goods, etc. have already been partially used or partially consumed, the company may charge the members an amount equivalent to the profits made by the members or the costs incurred in supplying the goods, etc. by the use or consumption of the goods, etc.
⑤ If a member withdraws the subscription, the member shall bear the expenses necessary for the return of the goods, etc., and the company cannot claim penalty or damages from the member for withdrawal of the subscription.
Article 23 (Cancellation and Termination of Members) ① Members may terminate the game service use contract (hereinafter referred to as “membership withdrawal”). If a member has applied for a membership withdrawal, the company can check whether it is a member or not, and if the member is confirmed to be the member, it takes action according to the member’s application.
② If a member wants to leave the membership, he or she can leave the membership through the customer center and the membership withdrawal process in the service.
Article 24 (Cancellation and Termination of the Company) ① The company may terminate the contract after prior notice to the member if the member violates the member’s obligations prescribed in these terms and conditions. However, if a member causes damage to the company due to violation of the current law or intentional or gross negligence, the contract for use may be terminated without prior notice.
② If the company terminates the use contract, the company will notify the member of the following matters in writing, by e-mail, or by a similar method.
1. Reasons for termination
2. Termination date
③ In the case of the proviso to paragraph (1), the member shall lose the right to use the paid service and shall not claim a refund or compensation for damages.
Article 25 (Restrictions on the Use of Services to Members) ① The company may restrict members from using game services according to the following classifications: The specific reasons for violation of the members’ obligations for restrictions on use shall be determined in the operation policy of individual games in accordance with Article 27.
1. Restrictions on some of the characters’ rights: Restrictions on certain rights such as chatting of characters for a certain period of time.
2. Restrictions on the use of characters: Restrictions on the use of member characters for a certain period of time or permanently.
3. Restrictions on the use of accounts: Restrictions on the use of membership accounts for a certain period of time or permanently.
4. Restrictions on the use of members: Restrictions on the use of game services by members for a certain period of time or permanently.
② If the company’s restriction of use is justified, the company will not compensate for the damage suffered by the members due to the restriction of use.
Article 26 (Restriction on Use as Provisional Measures) ① The company may suspend the account until the investigation of the following issues is completed.
1. When a legitimate report is received that the account has been hacked or stolen.
2. Where it is reasonably suspected of being an offender, such as an illegal program user, workplace, etc.
3. Where provisional measures are necessary for the account due to other reasons falling under each of the above subparagraphs;
② In the case of Paragraph 1, after the investigation is completed, the company pays a certain amount in proportion to the period of use of the game service and extends the period of use of the member’s game service by a suspended period. However, this is not the case if it is found to be an offender under paragraph (1).
Article 27 (Reasons and Procedures for Restriction of Use) ① The company shall determine specific reasons and procedures for restricting the use in consideration of all circumstances, such as the content, degree, frequency, and outcome of the violation, as its operation policy.
② If the company restricts the use prescribed in Article 25, it shall notify the members of the following matters in writing, by e-mail, the initial screen of the game, or by posting them on the game service website (<Perfect K Inc.> (‘https://perfect-k.com ‘ or ‘Perfect kinc’):
1. Reasons for restriction of use
2. Type and duration of usage restrictions
3. Method of filing an objection to the restriction of use
Article 28 (Procedure to file an objection to the restriction of use) ① When a member intends to object to the company’s restriction of use, an objection stating the reason for objecting to the company’s restriction of use must be submitted to the company in writing, e-mail, or by a similar method within 15 days from the date of notification.
② Within 15 days from the date of receipt of the objection under paragraph (1), the company shall respond in writing, by e-mail, or by a similar method to the reason for the objection of the member. However, if it is difficult to answer within 15 days, the company will notify the members of the reason and processing schedule.
③ The company must take corresponding measures in accordance with the above answers.
My6Compensation for damages, refunds, etc.
Article 29 (Compensation for Damages) ① If the company intentionally or grossly negligently causes damage to its members, it is liable to compensate for the damage.
② If a member causes damage to the company in violation of these terms and conditions, the member is responsible for compensating the company for the damage.
Article 30 (Refund) ① If a member requests a refund of the cash purchased directly, it may be refunded. In the case of a refund, if the cash balance is within 10% of the remaining cash balance or the cash balance is within 10,000 won due to bank transfer and payment agency fees, a certain amount will be deducted and the remaining amount will be refunded. If a certain amount is deducted, it cannot be refunded if the remaining amount after deduction is less than the deduction amount.
② In the case of a continuous use contract, if the amount within 10% of the remaining amount or the remaining amount is within 10,000 won, excluding the amount already used by the user (the standard for calculating the amount used for each product is separately notified when purchasing the product), a certain amount will be deducted and the remaining amount will be refunded. If a certain amount is deducted, it cannot be refunded if the remaining amount after deduction is less than the deduction amount.
③ Refunds may be restricted if the user contract is terminated due to reasons attributable to members, such as current laws and serious violations of terms and conditions.
Article 31 (Disclaimer of the Company) ① The Company shall be exempted from liability if it is unable to provide services due to exhibitions, incidents, natural disasters, emergencies, technical defects or force majeure reasons that cannot be resolved by current technology.
②The company is exempted from liability for suspension, disability of use, and termination of the contract due to reasons attributable to the members.
③The company is exempt from liability unless the company has intentional or gross negligence in the event of damage to its members due to the key telecommunications operator’s failure to suspend or provide telecommunications services normally.
④The company is exempted from liability unless the company has intentional or gross negligence in the event of a suspension or failure of game services due to unavoidable reasons such as repair, replacement, regular inspection, and construction of game service facilities announced in advance.
⑤The Company is exempt from liability for any problems arising from the member’s computer environment or any problems arising from the company’s intentional or gross negligence-free network environment.
⑥The Company is exempt from liability for information, data, reliability, accuracy, etc. posted or transmitted by a member or a third party within the game service or on its website, unless the Company is intentionally or grossly negligent.
⑦The Company shall not be obliged to intervene in disputes arising from the mediation of game services between members or between members and third parties, nor shall it be liable to compensate for any damages resulting from such disputes.
⑧In the case of free service among game services provided by the company, the company will not compensate for damages unless the company has intentionally or gross negligence.
⑨Some of the game services may be provided through game services provided by other operators, and the company is exempted from liability for damages caused by game services provided by other operators unless the company has intentional or gross negligence.
⑩The company shall not be liable for the failure or loss of the results of the characters, experiences, items, etc. expected by the member using the game service, and shall be exempted from liability unless there is intentional or gross negligence of the company for damages caused by selection or use of the game service.
⑪The Company is exempt from liability for the members’ cyber assets (game money), grade/internal losses, unless the Company is intentionally or grossly negligent.
⑫The company is exempt from liability unless the company has intentional or gross negligence in the event of damage caused by a member’s computer error, or in the event of damage caused by incorrectly writing or failing to write personal information and e-mail address.
⑬The company may restrict the use of game services or members according to relevant laws, government policies, etc., and is exempted from liability for all matters related to the use of game services arising from these restrictions and restrictions.
Article 32 (Members‘ grievance and dispute resolution) ① The company guides the members’ opinions or complaints on the game’s initial screen or game service website in consideration of the members’ convenience. The company operates a dedicated organization to handle the opinions or complaints of these members.
②If an opinion or complaint raised by a member is objectively recognized as legitimate, the Company shall promptly deal with it within a reasonable period of time. However, if it takes a long time to process, the members will be notified of the reasons and schedule for the long time on the game service website <Perfect K Co., Ltd.> (hereinafter referred to as ‘https://perfect-k.com ‘ or ‘Perfect kinc’) by e-mail, phone or in writing.
③ If a dispute arises between the company and its members and a third dispute mediation agency mediates it, the company can faithfully prove the matters taken by the members, such as restrictions on use, and comply with the mediation by the mediation agency.
Article 33 (Notification to Members) ① When a company notifies a member, it may be an e-mail address, e-mail memo, etc. designated by the member.
② When the company notifies all members, it may replace the notification under paragraph (1) by posting it on the initial screen of the company’s game site for at least seven days or presenting a pop-up screen.
Article 34 (Judicial Rights and Appropriations Act) These terms and conditions shall be governed by and interpreted in accordance with the laws of the Republic of Korea, and if a lawsuit is filed due to a dispute between the company and its members, the court shall be the competent court in accordance with the procedures prescribed by law.